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Cares Program

Experts In Building Community

Apartment Life’s cares program helps you enhance online reputation, increase resident retention, and improve resident satisfaction. It’s best suited for mid-to-upper income communities and is executed by a cares team that lives onsite.

Jumpstart Your Online Reputation

90% of apartment seekers are more likely to consider a community with strong positive reviews, and one in three multifamily industry leaders say managing online ratings/reviews is among the top three challenges facing them today. Cares teams are in a perfect position to invite residents to share about their experiences - and increase your number of positive comments - through organic touch points.

Want more details on how our cares program can partner with you to enhance your online reputation? Download our online reputation data sheet.

Increase Your Resident Retention From Day One

Research shows a strong correlation between move-in satisfaction and retention. Our teams personally welcome every new resident, help them get acquainted with the community, and invite them to the next community event. While visiting, the team asks the resident about their move-in experience, providing an opportunity to fix any issues that may negatively affect the move-in experience.

Statistics show that 90 percent of apartments are vacated with unreported concerns, so teams again visit each resident prior to renewal to assess satisfaction and uncover any threats to their decision to stay.

For more data and testimonials, download our resident retention impact summary.

Improve Resident Satisfaction Through Connections

Witten Advisors found that increasing a resident’s friendships within their apartment community almost doubles their likelihood to renew. Your management staff is busy. Let our cares teams help connect residents and build community through visits and monthly events. Read more about how improving resident satisfaction could improve your ROI. 

Cares Teams Host 12,000 Events a Year

Check Out Our Excellent Events

Experts in Caring

Because they live onsite, cares teams have the opportunity to offer a listening ear when a resident has a bad day or provide support during life transitions such as job loss or the birth of a baby. They become familiar with a broad network of community support providers and can partner with your onsite staff to provide residents the resources they need at just the right time.  

Let's Do This
Want to talk to a real human being? Still have questions? Ready to say YES to bringing Apartment Life to your community? We'd love to hear from you!