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Frequently Asked Questions

General FAQs


What’s the difference between the onsite and offsite program?

Our onsite program requires the coordinator(s) to live onsite (where they serve) at a significantly discounted rate. Typically, the program is executed by a team of two coordinators who commit to two years of service and serve together for about 16-20 hours per week. We've got a sample weekly schedule here, and more FAQs for the onsite program here.

Our offsite program requires one coordinator to serve between 5-10 hours per week at an apartment community and commit to a minimum of one year. The coordinator is not required to live onsite and is paid an hourly wage. We've got more FAQs for the offsite program here.

The responsibilities for both the onsite and offsite programs can be summed up in three simple words: Care, Connect, Call. 

  • We CARE for people in our community.
  • We CONNECT them in relationships.
  • We CALL others to do the same.
If you don't know which program is right for you, we can help! Simply complete this form, and our specialists can walk you through both programs and answer your questions before you complete an application.


How the Application Process Works

What are the minimum requirements to be a coordinator?

All of our coordinators must:

  • Be eligible to work in the U.S.
  • Be at least 18 years of age and able to provide proof of age
  • Have a valid driver’s license and proof of auto insurance
  • Be able to perform the duties of the job
  • Pass a criminal and sex offender background check

Why do I need a driver's license and proof of auto insurance?

Coordinators are responsible for shopping for event supplies, so reliable transportation is critical. Because of this, we are required to cover automobiles as part of our insurance policy to the apartment community. For you to be eligible for the policy, you must have a valid driver's license and auto liability insurance.


Why is a background check required?

Coordinators serve on behalf of Apartment Life, handle the community’s event budget, and develop relationships with apartment residents. For the integrity of the program and safety of the residents, Apartment Life runs a criminal and sex offender background check on all coordinators.

If you have concerns that you may be ineligible due to your background check, you can review the list of disqualifying items here:

  • Any matches in the national sex offender database
  • Any misdemeanors in the last five years (excludes DUI, traffic, or other minor misdemeanors)
  • Any felony convictions in the last 10 years

Can I serve at the apartment community where I live?

Maybe! If your community already has an agreement with Apartment Life and the position is vacant, there is a chance that you would be able to serve as the coordinator there. If your community doesn't have an agreement with Apartment Life, we have found it is rare that they will add it within the desired time frame.

We're happy to check on either scenario for you and will use your application, where you'll include the name of your current community, to begin that process.


Can I have a list of the open positions? 

Because the list of open apartment communities changes so frequently, we typically do not give out these details until after the regional interview. In the meantime, you can use the open positions map (be sure to select "open positions" from the drop-down box above the map - it automatically defaults to "active communities," which displays our current programs).

 

How does the Apartment Life staff match me to an open position? 

We consider the following details when matching an applicant with an open position at an apartment community: 

  • The personalities and strengths of the applicant(s) 
  • The demographics and needs of the apartment community
  • The location of the applicant’s commitments (work and school, etc.) and support network (friends, family, volunteers, small group, etc.) 

 

What compensation do I receive?  

Onsite coordinators are volunteers and do not receive an hourly wage. However, they do receive an entry-level apartment at a significantly discounted amount. Offsite coordinators receive an hourly wage. 

 

Can I work with Apartment Life if I already have another full-time job? 

We welcome all work situations, as long as the individual(s) can give the time necessary to the program while balancing other responsibilities. Each community has different needs and requirements, and we’re happy to help you review all your commitments to see if being an Apartment Life Coordinator is a good fit for your current season of life.    

 

Who pays for the events that I plan at the apartment community? 

The apartment community provides a monthly budget for all community events and necessary supplies. The budget varies based on the size of the community, and it is the responsibility of the coordinator to follow all expense report guidelines and deadlines.  

 

How long does the application process take?

We value your time and commit to making the application process work as quickly as possible. After you are approved to serve as a coordinator, the placement process is much less predictable, and the timing depends on what open apartment communities we have near you, as well as your current living situation. Once you make it to the placement process, our specialists will be diligent to communicate with you regularly with status updates. 

 

Why do I need a support team?  

As a coordinator/team, you'll answer the call to step out and take the lead in caring for and connecting people in relationships within an apartment community. This type of serving and “doing life" with others requires community. You can't do it alone!  As you CARE and CONNECT, you can CALL others to do the same. Part of calling others is having a support team. A support team consists of people around you—church, friends, family, and neighbors—who catch the passion of Apartment Life and want to join you.  

This kind of support can have as much variety as the people who support you! Some typical ways we see support teams engage include:  

  • Praying for you, your marriage/teammate, and your neighbors 
  • Volunteering at events
  • Providing childcare while you carry out your program responsibilities 
  • Pointing you towards helpful community resources and connections
  • Coming alongside you in tough situations for support, wise counsel, and accountability
  • Donating to reduce your monthly financial commitment 

*Note: For single coordinators, a second adult is required if the community desires visits and during all interactions with children. 

Onsite Coordinator FAQs

Why do I need a teammate?  

The onsite program requires 16-20 hours per week to execute. In our experience, this time commitment is too large for one individual, so we recruit teams of two (we call them Apartment Life Teams). In addition, most teammates have complementary strengths and personalities, which increases the opportunity to connect with the residents living at your community. However, in some situations, we do accept single coordinators for the onsite program. If you don’t have a teammate, we encourage you to go ahead and fill out a quick form, and one of our specialists will call you and discuss what options we have available in your area.  

 

Who can be my teammate? 

Your teammate is the person who lives in the same apartment with you and shares the Apartment Life responsibilities with you. For married individuals, this person is your spouse. For single individuals, this is a sibling or friend of the same gender. It is recommended that single adult teammates live together as roommates for six months before beginning the program, as this increases their likelihood for a successful tenure.  

If you are engaged to be married, please complete a quick form, and we can review your situation together and help advise whether to complete an application now or wait until closer to your wedding date.   

 

Does Apartment Life help match single teammates? 

We do not match singles with other singles. It has been our experience that single teams work best when the teammates have an existing relationship and have already lived together as roommates for at least six months. 

 

Can onsite teams have children? 

We welcome families with children as long as the family size complies with the governmental housing agency's requirements for occupancy (two people per bedroom), and the adults are able to execute an excellent program while maintaining balance with other responsibilities. Many of our teams have children and are able to maintain a very successful program.    

 

Can onsite teams have pets? 

Teams can have pets as long as their apartment community allows them. If you are placed at a community, you will be financially responsible for any pet deposits and pet rent. 

What type of apartment is provided? 

Our standard agreement is for the onsite team to receive a two-bedroom, two-bathroom apartment. However, some teams require or desire a three- (or more) bedroom apartment. If an upgraded apartment is required, it is important for applicants to understand: 

  • Not all apartment communities have three-bedroom apartments, so this requirement can extend the length of the process. 
  • Not all apartment property managers will approve an upgrade, because our agreement is for a two-bedroom, two-bathroom apartment. Your program director (the Apartment Life staff member who will serve as your leader) can discuss this option with the property manager at the property interview. 
  • If approved, you will be responsible for paying the difference in the market rent between the upgraded three-bedroom and the standard two-bedroom, two-bathroom apartment. If you are concerned about the difference in cost, you can discuss this with the program director.
While uncommon, there are some factors that would cause certain communities to offer a one-bedroom apartment rather than a two-bedroom apartment. These might include a community that only leases units with one bedroom, or a community whose rent rates are especially high due to the location or type of property. We will be in clear communication with you if you are targeted for a community that veers from our standard provision.

 

What are the financial commitments to live onsite? 

Deposit: Onsite teams are required to pay a $500 deposit before the placement interview with the property manager. This deposit replaces the normal rental deposit and is fully refundable if the team completes their two-year commitment, as long as their account balance with Apartment Life and the apartment community is $0.   

Monthly Financial Commitment: Onsite teams pay discounted rent to Apartment Life. You will receive additional details on how the monthly financial commitment is calculated at your regional interview, and we have resources to help you fundraise these expenses if you wish.

Rental Expenses: Each onsite team is responsible for typical rental expenses, including utilities, cable, trash collection, and pet deposits. The apartment community will waive your application fee.    

 

Does Apartment Life pay for me to break my current lease or for my moving expenses? 

Apartment Life is not in a financial position to pay for any expenses incurred by breaking a lease or moving. However, we do have resources to help you fundraise these expenses if you wish.

 

Offsite Coordinator FAQs


What does it look like to network with outside vendors? 

Because our offsite program typically provides a wide variety of support services and the programs are dedicated to serving specific community dynamics, we rely on building and developing community partners that specialize in the various types of services we are committed to provide. An offsite coordinator will be required to research and facilitate the connection between the community and the service partner. For example, if the community desires an ESL class, and the offsite coordinator is unable to personally execute the ESL class, then the offsite coordinator will need to find an organization, church, or fellow non-profit to help facilitate this service.

 
Is it possible for me to work more than 5-10 hours a week?  

The hours served are determined by the services requested and agreed upon by Apartment Life and the community's owner/management group. Offsite coordinators will be presented with the number of hours required when they receive the offer for a specific property (step 4). While possible, it is rare that an offsite coordinator could serve multiple communities to increase the number of hours worked. A majority of the events occur during evenings and weekends, which typically leads to scheduling conflicts for the offsite coordinator.  

I Still Have Questions
We understand that serving with Apartment Life is a big commitment, and we are here to answer any questions you may have. If you'd like to find out more information about serving, fill out a quick form and we will have someone follow up with you.
Refer a Friend

We’re always looking for others who desire to live a life that changes a community. Do you have friends or family that might be interested in working with us? Refer them and you could receive up to $100 as our thanks! Start the process here.

I'm Ready to Apply

It's time to take the first step toward serving as an Apartment Life Team or Coordinator. You can start the application process here.